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privacy
THE UK's no 1 instantly personalised sound-a-like audio gift service.
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www.beafootballhero.com takes the privacy of its customers seriously and is committed to the following policy: -
THE INFORMATION YOU PROVIDE
In using the www.beafootballhero.com web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominatly take place in the 'check out' procedure. The only information collated will be that to allow www.beafootballhero.com to process your order. You will also be asked for infomation about yourself when you are registering. This information will be collated in an online form.
We do not sell, trade, or rent your personal information to third parties.
CONSENT
By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by www.beafootballhero.com in the manner as set out in this policy.
By providing www.beafootballhero.com with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you.
Returns Policy
Please contact a member of our Customer Services team on 01303 89 4042 (or email customerenquiries@beafootballhero.com) and they will instruct you on how to return the items and issue you. We may also advise how to send the item back to us. This applies to faulty items only.
For Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to www.beafootballhero.com before 3.00pm the next working day following delivery, and also by email within 3 days.
Please contact a member of our Customer Services team on 01303 89 4042 (or email customerenquiries@beafootballhero.com) and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form (click here) and return this with your order.
When returning faulty items we may still ask you to return goods yourself. On receipt www.beafootballhero.com will reimburse the costs incurred*. www.beafootballhero.com shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
• If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.
Refunds
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Returns Address:
Returns Department
VOICE EXPRESS LTD
17 TRADEWINDS
GREEN CLOSE
HAWKINGE
FOLKESTONE
KENT
CT18 7EL
Cancellations
If you wish to cancel an order please contact our Customer Services Team on 01303 894042. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
Should you have any questions with these terms and conditions, please contact our customer services team who will be pleased to offer additional advice. |
